Responsible for streamlining the customer experience by enhancing the Design System. Working closely with Product Managers, UX Researchers and Developers, I aimed to improve user satisfaction by making design decisions that optimized the product for our customer base. To ensure we were on the right track, I conducted customer interviews and wrote discussion guides to inform our user research. I also constructed interactive prototypes to conduct remote tests with customers and gain valuable insights into their needs and pain points. Through this process, I developed an in-depth understanding of our product and customer base, which allowed me to make informed design decisions that enhanced the user experience.